Billing Customer Service Representative

Billing Customer Service Representative - Chubb External Careers

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.

Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment

Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner

Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations

Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products

Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns

Maintain established levels of productivity, service, and quality standards within a fast-paced call center

Works collaboratively with team members, and business partners to provide a quality experience for our agents

Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures

Responsible for cross-selling products to provide best and most beneficial experience for clients

Work overtime as needed

Complete additional tasks and other projects/duties as assigned

Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis

Responsibilities not listed.

• Customer service experience in a high-volume client contact call center
• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Effective, strong, and service-focused communication skills, both verbal and written
• Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• Demonstrate professionalism, accountability, and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
• Track record of success in managing competing demands, problem-solving, and strong decision velocity
• Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
• Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!

• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
• Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
• Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
• Responsible for cross selling products to provide best and most beneficial experience for clients
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned
• Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop, and retain employees. Chubb prohibits all unlawful discrimination, harassment, and retaliation against any individual who reports discrimination or harassment.